Reference

tentoto Privacy Policy For Indonesia

Our Privacy Policy explains how tentoto handles the details connected to your account, including login data, device signals and wallet records for DANA, OVO, GoPay and QRIS.

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CONTACT ROUTE

Get Help With Privacy Requests

A clear contact path matters when your account record or wallet reference needs attention. Use the support route shown in your account area to ask about the Privacy Policy, request a copy of personal data, question a device record or report an incorrect payment reference. Include your account identifier and the relevant date so we can locate the request without asking for your wallet password.

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Policy questions

Send your Privacy Policy question through the support route in your account area. We can explain which account fields, phone verification records or device details relate to the issue you describe.

Data corrections

If your name, phone detail or payment reference is wrong, tell us which field needs correction and attach only the supporting detail needed to check your account record.

Wallet records

For DANA, OVO, GoPay or QRIS questions, provide the transaction reference and date. We use that narrow detail to check status while avoiding requests for your wallet password.

ACCOUNT DATA CARE

Six Practical Privacy Commitments

Privacy is handled through account steps rather than broad promises. We limit requests to details needed for access, payment matching, security and support, while the Privacy Policy describes the reasons behind each…

Data collection

We collect details you enter during account opening and phone verification, plus technical records from the browser or device used to sign in. The policy connects each category with its operational purpose.

Cookie settings

Cookies can help retain a session and remember selected settings. Check your browser controls to restrict them, while noting that limiting session cookies may interrupt account access.

Wallet matching

A DANA, OVO, GoPay or QRIS reference is used to match a payment event with your account. We do not ask for your wallet password as part of that check.

Account security

Phone verification, sign-in records and device signals help us identify unusual access. Never share a password or verification code through a support request, even when discussing a payment.

Retention periods

We retain account, payment and security records for the periods set out in the Privacy Policy. When a record is no longer needed, we remove it or keep it only where a legal duty applies.

Change requests

You can ask us to correct account details, explain a data use or assess a deletion request through the account support route. We may verify account ownership before making a change.

Privacy Policy Questions For tentoto

These answers cover the requests we expect before account opening: what we collect, how wallet references are used, how cookies affect a mobile session and how to contact us. The full Privacy Policy remains the controlling wording, especially where local law sets different access, retention or deletion requirements.

The tentoto Privacy Policy covers account details, phone verification, device and session records, cookies, payment references, support requests, retention practices and the ways you can ask about or correct your data.

Phone verification helps connect a sign-in with the account you opened and supports security checks. We record the verification result and related account details as described in the Privacy Policy.

No. For DANA, OVO, GoPay and QRIS checks, we use payment references and status details needed to match an event with your account. We do not request your wallet password for this process.

Cookies may keep a mobile browser session active and remember selected settings. You can restrict cookies in browser controls, but session restrictions may require you to sign in again.

You can send a data access request through the support route in your account area. Include your account identifier, and we may verify ownership before explaining or supplying the relevant records.

Tell us which account field is incorrect, such as a phone detail or payment reference, through the account support route. We check the request and update eligible records after ownership verification.

Retention depends on the record type and the period described in the Privacy Policy. Payment, login and security records may remain where needed for account support, fraud checks or legal duties.

Related Pages

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